Refund policy

Returns / Exchanges

As all our artworks are custom-made, we unfortunately can’t accept returns or offer refunds. 

We are unable to accept change of mind returns. Change of mind includes any reason other than where an item is deemed to have a major fault, including instances where you didn't enter the correct personalisation, don't like the colours chosen, print size is inappropriate.

If you are unsure of how to order pleas contact us and we can assist with your order to ensure it looks how you need it to. 

RETURNS WILL ONLY BE ACCEPTED WHEN:

• A product is received faulty
• A product is lost in the mail

You must submit your return request within one week from the received delivery.

Print Submission Timeframe

We kindly ask that you send us a clear photo of the completed prints within 30 days of receiving the kit.

If we don’t receive your print photo after 30 days, your order will be placed on hold (applies to all orders). We will send follow-up reminders, but if we still haven’t received your photo within 2 months from your order date, the order will be considered fulfilled and closed. At this stage, we are no longer able to offer a refund.

This is because the product is custom-made and we have already committed time, materials and costs to your order. If you need more time, just let us know within that 2-month window. We're always happy to help if we know you're still working on it.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. You will need to report this within one week from the received delivery. All queries should be sent to imprintedforeverau@gmail.com. Please include an image of the product as well as of the package.

Wrong Address

If you provide an address that is incorrect or considered insufficient by the courier, the shipment may be returned to us or may be delivered to an incorrect location. If the parcel is returned back to us, we can re-ship it to the correct address for an additional shipping fee. If the parcel is lost due to the incorrect address and you want to be sent another print/frame with an updated address, you will be liable for the costs of the new order.

Making a change to your order

You can make changes to it up to 6 hours after you have placed your order. Please email us at imprintedforeverau@gmail.com. with the changes you wish to make.